How working environment can impact on motivation Essay

(A) Describe, with examples, how running(a) environment cease imp spiel on indigence and sacrifice to an effective lapplace in get off and tourism, screening-* Job officeIn belong and tourism, the holi twenty-four hour period atmosphere at resort contri thoes to a signified of well-being. Customers be happy to be on vacation and it is comparatively easy to establish a positive attitude to reverse. Whereas if you were move arounding in a c tout ensemble centre where you ar office bound and stomach to spend or so of the talk to customer on the teleph mavin. The organisation has to cogitate how this poorer environment flowerpot be im turn out so that faculty form motivated.* Working conditions and Hours of travelHours of work vary tremendously end-to-end the industry- most commode ar happy to work unsocial hours because it fits in with their lifestyle or they wish to have meter off when everyone else is working. However, the overall summate of hours per w eek should not exceed 40.* wellness and safetySafety and protective cover f spielors moldiness be considered in the workplace, and rule much(prenominal) as the Health and Safety at Work process 1974 must(prenominal) be adhered to. peculiar(prenominal) regulations as well as apply where food is served or where the chemical hazards, for example in a swimming pool. All these requirements be primal.For some organisations a go across in safety procedures terminate mean the collapse of the business and heretofore a prosecution. Companies that organise activity holidays for babyren, for example must stool health and safety a priority. Health and safety is important for both customers and employees. Employees request to know that they can go about their work in a safe environment and work to tranceher to ensure their customers ar safe.* Equipment and ResourcesSate-of-the-art equipment and a pleasant environment ar important to motivate module.* Social essenceMost compa nies have a Christmas percentagey or social surpass for staff. These ar useful events to create camaraderie amongst staff and build squads.* Theories of motivationThe motivation and commitment of employees is key to success of a police squad and then to the confederacy. Several theorists have come up with models of motivation. The two of that we leave alone think at are Maslow and Herzberg.1. MaslowAbraham Maslow was an American who in the 1940s invented a conjecture of motivation. The theory is valid still for understanding how quite a slim are motivated in the workplace. Employers can use it to provide conditions that fulfil pluralitys needs at the different levels. Maslow theory is displayed as a pyramid because employees can solely move up the levels once the spurn levels are fulfilled. So, an employee cant fall upon level 4 at work if they are having tasks in their soulal life or working with colleagues (level 3). Similarly, if they have just been make homele ss (level 1) their concern leave behind be purpose shelter not performing at work.2. HerzbergHerzbergs theory is in like manner cognise as the hygiene theory. Herzberg identified characteristics which make people satisfied with their transactions and those which make them dissatisfied satisfiers and dissatisfiers.The satisfiers are factors which give people prospicient motivation and enable them to enjoy their work* The type of work* advance prospects* Having responsibilities* Sense of arrive atment* Personal ontogeny* Gaining recognitionThis dissatisfiers or hygiene factors need to be operating well in an organisation notwithstanding according to Herzberg do not ultimately motivate people. These are* lucre* Working conditions* Relationships with differents- colleagues and coachs* Company policy(B) Describe, with examples, how working relationships can impact on motivation and contribute to an effective workplace in travel and tourism, cover-* Management styleManage ment is about do people to act in certain ways so that the ag assemblage can achieve its common goal. A devout manager must inform, motivate and develop the aggroup. The four types of manager/ solicitude I impart be talking about are-1. An despotic managerAn autocratic manager makes all the decisions and announces them to the police squad. This mortal is the boss and so has full control. The principal(prenominal) advantage of this benevolent of leadership is that decisions are made readily, as no consultation is entangled. Its former(a) advantages entangle-* Where there is a need for urgent action the autocrat pass on take control* Some team members gain hostage from being told what to do.Disadvantages overwhelm-* Team members whitethorn fail frust layd at their lack of control* There whitethorn not be dwell for the team to express creativity* There may be over-dependence on the leadersAutocratic focussing be abundants in a traditional gradable construction.2. Consultative managementWith consultative management, the leader still makes the decisions but hold forthes them with the team. The advantages imply-* The team is certified of what is going on* Open discussion is encourage* The manager spends time with the teamThe disadvantages are that the team feel bear on but frustrated by having no significant power.3. Democratic managementWith democratic management, the decision-making is shared among the team. The advantages include-* Ideas are encouraged from everyone* There is great involvement and commitment from team members* The team is alikely to be substantiating of the leader* The team is fully informedThe disadvantages include-* Some team members may not be able to cope with being involved in decision-making* The democratic process can take too long* The leader may not agree with the decisions of the team* Powerful team members may take over4. Laissez-faire managementWith laissez-faire management the team is left to sort itse lf out and scramble on with its work. The manager does not get involved and therefore is not leading the team. The advantages include-* Highly motivated and skilled people are able to get on with their tasks* The team is empoweredThe disadvantages include-* New team members will be uninformed* The team may be left with little or no acception* TeamworkTeamwork skills are es moveial in the workplace. You must be able to work with other people in a team even if you dont happen to like them.A team is a group of people who are working together to achieve common objectives. Even when you are not physically with other members of your team, you can work together by contributing to a season of activities with a common aim. If you were working as a resort vocalization in Spain, you would still be working in a team with colleagues in head office in the UK.1. Team rolesGood teams achieve synergy that is, together they can achieve more than the members could individually. More ideas, nada and resources are generated as a group because-* The team solves problems and makes decisions together* The team focuses on the priorities, with everyone working towards the same aim* The team provides a sense of belonging and a sense of status* The team provides a tin networkNot everyone in a team is the same- distributively person has their own strengths and weaknesses. If each person had the same weaknesses, the team could not work there needs to be a balance of skills. A method acting of recognising individuals strengths and weaknesses is needed in rove to build an effective team.The management apt R.Meredith Belbin has outlined nine team roles necessary for a successful team. wizard person can represent more than one role, as most people have strengths in more than one area.Belbins roles- prexy/ co-ordinator = The group leader, likely to be relaxed and extrovert, also likely to be a trade good communicator. They will build on the strengths of team members and give them encouragement. gear up up = The ideas person in the team, a person who is creative in face for solution to problems, but not always good at details, and so may make careless mistakes. Shaper = The task leader, who unites ideas and effort. Needs to be dominated and extrovert in order to make things happen. Monitor/ judge = The team analyst, who is not so good at ideas but renders worry to details, thus keeping the team directed towards its target. Implementer = The organiser of the team, who is able to make the ideas of the plant and shaper and turn them into manageable and realistic tasks. A practical, fixed and disciplined person. Resources investigator = The person who is outgoing and will explore and fib on ideas and developments outside the group is sociable and enthusiastic and good under pressure. Team doer = A very people-oriented person, sensitive to others needs. The team worker has good discourse skills and will be good at motivating other. A natural mediator, w ho will deal with any conflict inside the team, this person is very good to have around in a crisis. Finisher = A person who sticks to deadlines and likes to get on with things. Will in all probability be irritated by the more relaxed members of the team. Specialist = This person is solved and a self-starter and provides knowledge and skills in specialist areas each of Belbins roles acquires a different level of important according to the objectives of the team and the stage in the teams life.2. team developmentFormal teams are part of the twist of an organisation and are planned in order to tinge that organisations objectives. The formal team will follow rules and regulations and may meet on a pre-arranged schedule and complete administrative procedures. Examples in travel and tourism includes sales teams and marketing teamsInformal teams work in spite of appearance or outside formal teams. They are sometimes establish on personal relationships mingled with members rather than on work roles. When you complete group work for assignments, you very much choose the colleagues you wish. You choose to work with people you like and ones you know will be as committed as you are to the work. This is an internal team.There are several(prenominal) theories of team structure and development, which will help you to understand the effectiveness of teams. Bruce Tuckman (1965) identified four main stages of team development-* Forming at this stage, team members form their first impressions of each other and establish identities. They are sounding each other out and finding out what is expected of them.* Storming- the team members have, by now, become more utilize to each other. Members are prepared to put forward their ideas forcibly and openly they are also prepared to disagree and so there may be some conflict and hostility.* Norming the team now begins to establish co-operation. fighting is controlled, views are exchanged and new modulars introduced.* Performi ng the team is now working together it begins to arrive at solutions and achieve objectives.There can also be a fifth stage, called adjourning or mourning, where the team has disbanded and the members take to the woods being part of the team.* Job roles and lines of responsibilityAn organisation chart shows the structure of the company and how the work is divided into different areas. It also shows the lines of responsibility between staff, so that it is apparent who is responsible to whom. An employee studying a chart will find the possible promotions routes.The chart may show a hierarchic structure or line relationship. This is a very traditional structure and shows a chain of command with each person responsible to the person above them. It is sometimes referred to as a pyramid structure.Many organisations forthwith would be depicted in a chart with a praise structure. There are fewer layers of management, and each manager has a broader pass over of control. Restructuring o f organisations often involves getting rid of middle managers, hence the flattened structure.* conduct of communicatingOpen conversation must be encouraged and ideas should be freely expressed in the workplace. There should be trust and oblige between team members. An effective leader can encourage good communication and shape the way the team works.* VerbalVerbal communication is the process of sending and receiving messages with words, including writing and there are different ways a person can do verbal communication1. telephony2. Word of mouth3. Video conference4. Face to face5. entry6. Walkie-talkie7. Meetings8. Bluetooth/ headset (mobile phone)9. Radio10. Sign language* WrittenWritten communication guarantees that everyone concerned has the same information and it provides a long-lasting record of communication for future such as1. Books2. Brochures/ leaflets, newspaper3. E-mail4. Text ( indite + electronic + verbal)5. Fax ( pen + electronic)6. Notice boards7. Minutes of meetings* ElectronicElectronic communication bureau any method used to convey a message that has been communicate via electronic means such as e-mail, video conferencing, radio, TV, mobile phone, internet, fax etc.* Equal opportunitiesLegislation exists to ensure that personal receive concern opportunities and that there is no variation. The arts of parliament that you should be aware of are-* Race relations Act 1976This act makes favouritism on racial grounds flagitious in employment, training, education and the provision of goods, facilities and services. The two main type of discrimination involved in this Act are-1. direct discrimination- discrimination against colour disability, citizenship2. indirect discrimination- discriminating a racial group* Sex discrimination Act 1975This act makes it unlawful to discriminating against someone on the ground of gender, marital status, Gender reassignment or sexual orientation. The act was updated in 1986 to remove restrictions on w omens hours of work and then it resigned women to take h=jobs with flexible hours. This act not only covers discriminations in the workplace but in job advertisements and interviews.* Disability discrimination act 1995This act makes discrimination against people with disabilities unlawful in maintain of employment, education and access to goods, facilities, services, and premises.Employers are required to make reasonable adjustments to maintain people with disabilities. Examples include providing specially adapted keyboards for arthritis sufferers, facilitating wheelchair access and relocating people with circumscribed mobility to the ground floor.* Equal pay act 1970This act was introduced to address the problem of women being paid less than men for the same work. It allows employees to claim comprise value in terms of demands made on them, such as effort, skills and decisions made. There is also an EU Directive that state that for the same work or work of equal value, sex dis crimination must be eliminated in all brasss of pay.* Other forms of discriminationDiscrimination at work is a very serious issue and can result in large amounts of compensation being awarded following successful tribunals, not to set up policies to ensure that the workplace is free from discrimination.Measures to be taken include-1. Setting up a comprehensive equal opportunities policy covering all aspects of discrimination2. Training staff in discrimination legislation and on how to implement the equal opportunities policy3. Setting up complaints procedures for instances of discrimination* Employment rights act 1996When someone gets a job they can aspect to receive a contract of employment. This is a legally binding concord between the employer and the employee. Under the Employment Rights Act, the employer must give the employee a written document including the following information, in writing within 2 months of jump work-1. Name of employer and employee2. take care employm ent began3. Rate of pay and musical interval of pay4. Hours of work5. holiday entitlement and pay6. Job title and legal brief description of duties7. Place of work8. Notice entitlement and requirements9. Sick leave entitlement and noisome pay10. Pension and pension scheme11. Disciplinary procedures and grievance producers12. Date of end of employment it fixed term13. Additional details about working on base if appropriate.* Notice board later on one month of continues employment an employee is entitle to one week of notice if the employment ends. After 2 age employment they are entitle to 2 weeks notice, later 3 years, 3 weeks notice and so on. After 12 years the legal maximum 12 weeks notice is reached.A employee must also give notice of leaving to an employer. After one month of regular employment, an employee must give a minimum of one weeks notice.Employees are entitled to normal pay during notice periods as long as they are working or visible(prenominal) for work.* redun danceRedundancy pay is calculated according to the employees age, length of service and salary. Employees can claim for unfair dismissal if they suspect1. There is no real verbosity2. They were unfairly selected for redundancyDismissal is treated as redundancy if the whole business is closing or a particular job disappears or requires fewer employees. An employer may produce alternative employment. If the employee unreasonably refuses it they are not entitled to redundancy pay.* EU Directives on hours and payThe European Working era Directive was enacted in the UK through the Working Time Regulations 1998. This lays down the following1. A maximum 48-hours week, averaged over 17 weeks2. at least 4 weeks paid annual leave3. a each week rest period of at least 24 hours in each 7-day period4. a daily rest period of at least 11 consecutive hours between each working day5. an in-work rest break of 20 minutes for those working hours or more per daySome sectors are excluded from the reg ulations one of theses is transport.* National Minimum Wage Act 1998This Act provides workers with a minimum hourly rate below which their salary will not fall. Those who work part time benefit most, because they are often badly paid. The Low Pay Commission advises the Secretary of ground on the value of the minimum rate. A special lower rate applies to 18-to 21years-olds.* Maternity and paternity leaveThe Employment Relations Act 1999 provides for canonic rights for gestation leave. There are three periods of maternal quality leave. Ordinary maternity leave is for a period of 18 weeks which coincides with the period for statutory maternity pay. This applies to all employees. Compulsory maternity leave extends to a period of 2 weeks after the birth the employer must not permit the woman to rescue to work during this period. Additional maternity leave follows immediately after the passkey 18-weekperiod and must end within 29 weeks of the birth. Employees with at least one yea rs service with an employer are eligible for the additional maternity leave. Under the same Act there are provisions to allow parents 3 months leave in order to care for a child. This is think to be taken before the child is five. It is intended to be useable to men and to women, in addition to maternity leave.Paternity leave is available to men to1. Have or expect to have responsibility for the childs upbringing2. Are the biological father of the child, or the niggles husband or partner3. Have worked continuously for their employer for 26 weeks ending with the fifteenth week before the baby is due.Eligible employees can choose take either 1 week or 2 consecutive weeks paternity leave (not odd days)* Statutory disconsolateness payAn employer must pay Statutory Sick Pay to employees who become sick and who normally earn at least 79 per week. After 28 weeks, Incapacity Benefit or Income Support must be claimed instead.* unrighteousness and disciplinary proceduresThese must be incl uded in the employees written statement or contract, or at least there must be a reference to where they can be found. Disciplinary producers deal with such maters as warnings to be accustomed before dismissal. Warnings might grow from the following-1. Lack of capability or qualifications-although the employer has a responsibility to give training2. Misconduct-which includes habitual lateness3. Gross misconduct (for example, assault or theft) leads to clamorous or summary dismissal.Grievance procedures deal with complaints by employees who are not satisfied with aspects of their employment. Employees must be given the name of a person to whom a complaint can b made and should be informed of right of appeal.* Investors in peopleInvestors in people is a UK quality standard development in 1990. Those companies who gain the award have proved that they invest in the training and development of their staff. This is good to employees and also to customers and suppliers.The standard for Investors in people is based on four key principals1. inscription from the top to develop all employees2. Regular review of training and development needs3. Taking relevant action to meet those needs throughout peoples careers4. Evaluating training and development outcomes for individuals and the organisation in order to continuously improveThese principals are subdivided into 24 indicators of effective practise, and the organisation provides proof for assessment against the indicators.Once the organisation gets the award it is entitled to display the Investors in People logo on company literature.* Buddies and mentoringMentoring schemes are growing in popularity. They offer employees a one-to one relationship with a mentor, someone with greater experience and a willingness to listen and advice. The mentor and the mentee meet regularly and discuss aspects of the mentees job, such as career development.The mentor does not act as a line manager or superior and is neer judgemental, but acts as a sounding board and is able to offer ideas and a different outlook on work issues.The Hilton hotel chain runs a mentoring scheme for its staff at all levels. Its purpose is to support staff in their career development. Mentors at the Hilton chain are often colleagues of the mentees doing analogous jobs, which departs from the traditional model. All of the mentors have had mentoring training. Some companies have similar, but sometimes less formal, schemes where a new member of staff is given a buddy as a source of information and help.* Job security departmentMany contracts today are fixed term, especially in areas such as visitor attractions. This means that the period of employment is not perplexing but lasts for a period of months or a year or two. The reason for such contracts is flexibility for employers- they can lose staff on fixed contracts at the end of the period without penalty. However, such contracts are demotivating for staff as they worry about their f uture income and job prospects.C) Describe with examples, how incentives can impact on motivation and contribute to an effective workplace in travel and tourism including* RemunerationRemuneration means how much you get paid. You would imagine that this is very important as a motivator. In fact, it is an important factor in attracting people to a company but enquiry shows that it is not the most important incentive.* Performance related payBonuses are often based on overall profits and awarded to all employees- normally performance related.* Incentive schemeAn example of an incentive scheme could be a competition that staff are invited to enter. The competitions may be based on generating new ideas within the company, or how to boost sales, customer happiness or commissions on sales.* DiscountsDiscounts may be given on holidays or travel for those working in the industry. Many who work in travel and tourism receive cheap travel, perhaps by going on standby if they work for an airli ne or by going on fact-finding trips to a destination if they work for a travel agent.* Holiday entitlementIn the UK employees can expect around 4 weeks paid holiday per year. In the public sector more holiday is often given, but this may be balanced against lower pay.* Pension schemesA good pension scheme can act as an incentive for many an(prenominal) people who are concerned about security in retirement.* PerksAs a perk, employees in the travel and tourism industry are often provided with a uniform. They may get to travel or live aboard and be paid to live there. They may be provided with a company car.* Opportunities for promotion and progressionMany employees need a challenge and if they are in the same position, doing a job they find easy, they may become bored and less efficient. Thus, opportunities to move on and face new challenges are an important incentive. Opportunities may arise within an organisation and good people are quickly promoted. You may wish to let it be know n that you are interested in progression and ask to be sent on relevant training courses and conferences.D) Described, with examples, how training can impact on motivation and contribute to an effective workplace in travel and tourism including* TrainingThose employers who wish o ensure an effective workplace will offer ongoing training and development to staff. There are several benefits to organisations add to their workforces. Training can* ameliorate individual performance* Improve team performance* Allow staff to be better informal* Equip staff to deal with change and emergencies* Make for a more flexible workforce* Improve morale* Allow managers more time to manage through delegation of other tasks.* Induction trainingEmployers have to provide instruction and training to ensure health and safety, and this is usually a part of induction training. The induction is the first stage of training and is given to new employees it is important as new employees need to be made welcome and become effective in their work as quickly as possible.Induction covers* The nature of the job* Introduction to the workplace and to staff* The lines of responsibility* Facilities such as toilets, lockers, canteen* Health and safety rudiments* Training opportunities* In-house trainingLarge companies offer their own in-house training and may even write their own materials. These training courses are very beneficial as they are tailor- made to meet the needs of the company.* External coursesThousands of orthogonal courses are available. These may be specific to travel and tourism or other professional qualifications in areas such as marketing or human resource management. They may be offered by colleges, by travel associations or by private companies.Companies may allow individuals or groups to reckon such courses. Some may be long term, leading to travel qualifications, so a great deal of commitment is required on behalf of the individual.